Delivery guide

How Delivery Works at Aguee

Everything at Aguee is digital: there is no disc, no courier and nothing to ship, wherever you live. When you buy a game, a PS Plus plan or a gift card, you receive digital details that you use on your console or account. Here is what happens between paying and playing, and how long each step takes, as the store states it.

Step 1: Place your order

Choose the product and the option you want, add it to your cart and check out. Card payments (Visa, Mastercard or Apple Pay) go through a secure payment page from any country. If checkout offers delivery time slots, you can also choose when you would like to receive your order.

Step 2: Payment confirmation

Card payments are confirmed by the payment page. Until a payment is confirmed, your order shows as Pending. Once it is confirmed, the order moves on to preparation automatically.

Step 3: Delivery

Once the payment is confirmed, your order is prepared. The store states an average delivery time of under 4 minutes after payment confirmation, and during peak hours it can take up to 30 minutes. Your account details appear on your order page and are sent to your email.

Each product page shows a Delivery Method: Instant when ready account stock is available for that product, or Manually when the team prepares it for you. Gift card codes appear on your order page and in your email together with redemption instructions.

Pre-orders work differently: you pay now, and the account is delivered on the game's release day.

What each order status means

•Pending: waiting for your payment, or for the payment to be confirmed.
•Paid: your payment was received and your order is being prepared.
•Processing: your order is paid and being prepared now.
•Delivered: your details are ready on the order page.
•Cancelled or Failed: the order was cancelled or the payment did not go through. Contact support if you think this is a mistake.

Step 4: Sign in and play

For game accounts, the order page shows the sign-in details and the steps to add the account to your PS5 or PS4. Follow them in order. With Primary, you set your console as the account's primary console; with Secondary, you play from the account's profile while online. The game downloads straight from PlayStation's servers, so download time depends on your internet speed and the game size shown on the product page.

Primary vs Secondary explained →

Paying by transfer in Egypt

Customers in Egypt can also pay with InstaPay, Vodafone Cash or Telda. With these methods you transfer the total, upload the screenshot and tap I PAID; the team then checks the transfer against your screenshot before delivery starts.

If something does not go as planned

The store's policy is that every account comes with a warranty: if a problem happens while you follow the usage rules, the team fixes or replaces it at no extra cost.

•Your order still shows Pending after paying: check that the payment went through, then message support with your order number. Do not pay a second time.
•The console asks for a verification code when you sign in: do not keep requesting new codes. Contact support, who can help you finish the sign-in.
•The game does not start on Secondary: check your internet connection and that you are playing from the account's profile, not your own.
•You cannot find the email: check your spam folder, and remember the same details are always on your order page in My Orders.

Help on WhatsApp

If you get stuck at any step, message us on WhatsApp; the store states that support is available 24/7, in English and Arabic. Send your order number and a short description or screenshot of what you see so the team can help quickly.

•Do not change the account email or password.
•Keep your console online during the first activation.

Frequently asked questions

How long does delivery take?

The average is under 4 minutes after payment confirmation. During peak hours it can take up to 30 minutes.

Where do I find my account details?

On your order page in My Orders, and in the email sent to you after delivery.

Is anything shipped to my address?

No. Every product is digital, so there is nothing to ship, wherever you live.

When are pre-orders delivered?

Pre-orders are delivered on the game's release day.

Can I get help on WhatsApp?

Yes. Message us on WhatsApp with your order number; support is available 24/7.

Related games

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