Privacy Policy | Aguee Store

1.Introduction

Aguee Store ("we", "us") provides digital PlayStation content — games, accounts, gift cards, and PS Plus subscriptions. This Privacy Policy explains what personal information we collect, why we collect it, and how we protect it when you use our website and services.

2.Information We Collect

Account details: the details you provide when signing up — first name, last name, email, gamer tag, phone number, and country.
Order details: products purchased and your order history.
Contact and delivery information: the WhatsApp number used for delivery and support.
Payment-related information: the payment method used and the transaction status. We do not store full card numbers — card payments are processed securely by our payment provider.
Communications: messages you send us via Live Support, WhatsApp, or email.
Technical information: device and browser type, IP address, and pages visited — collected automatically to keep the site secure and working properly.

3.How We Use Your Information

To create and manage your account.
To process orders and deliver digital products instantly.
To contact you about your order or account, including via WhatsApp.
To provide customer support.
To send optional notifications — order updates, promotions, wishlist and price drops — based on your notification preferences.
To detect and prevent fraud and abuse.
To improve our website and services.

5.Payments

We accept Credit/Debit Cards, InstaPay, Vodafone Cash, and Telda. Card payments are processed through a secure, PCI-compliant payment provider — we do not store your full card number, only a masked version (e.g. the last 4 digits) and the card brand for your reference. For InstaPay, Vodafone Cash, and Telda payments, you send payment directly and may be asked to upload a payment screenshot for verification.

6.Delivery via WhatsApp

Most digital orders are delivered instantly via WhatsApp to the number you provide at checkout. By placing an order, you agree that we may contact you on that WhatsApp number for delivery and order-related support.

7.Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences (like language and currency), and understand how our site is used so we can improve it. You can control cookies through your browser settings.

We also use the Meta Pixel (Meta Platforms, Inc.) to measure how well our ads perform. It sends Meta a record of page views, product views, started checkouts and completed orders, including the order value, currency and order number. We do not send Meta your name, email address or phone number. Where consent is required, the Pixel stays off until you accept, and you can change or withdraw your choice at any time from the "Cookie settings" link in the footer.

We also use the Google Ads tag (Google LLC) to measure how well our Google ads perform. It sends Google a record of your visits and of completed (paid) orders, including the order value, currency and order number. We do not send Google your name, email address or phone number. It follows the same consent choice as the Meta Pixel and can be changed or withdrawn from "Cookie settings" in the footer.

8.Data Retention

We keep your account and order information for as long as your account is active, and afterward for as long as needed to comply with legal, accounting, or fraud-prevention obligations.

9.Your Rights and Choices

You can access and update your profile information at any time from Account Settings.
You can manage your notification preferences from Account Settings > Notifications.
You can request a copy of your data or ask us to delete your account by contacting Support. Note: closing your account suspends it, and order and accounting records are kept as described above; reactivation is through Support only.

10.Children's Privacy

Our services are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them.

11.Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the bottom of this page, and for significant changes we may also notify you via email or an in-site notification.

12.Contact Us

For any privacy-related questions or requests, you can contact our support team via page messages, email, or WhatsApp. Please note that following up on any request may take 3 to 5 business days.