Welcome to Aguee Store. We provide digital content related to PlayStation 4 and PlayStation 5 games and subscriptions. By using our services, you agree to the following terms:
1.Acceptance of Terms
By using our services, placing an order, or registering as a member, you agree to all terms in this agreement. If you do not agree with any of these terms, you must not complete your order or payment. Completing the payment process means your full acceptance of these terms.
2.Nature of Service
We provide digital content related to PlayStation 4 and PlayStation 5 games, including gift cards and games available on the official PlayStation Store, as well as PS Plus subscriptions that grant access to online gameplay.
3.Gift Cards
Customers may purchase PlayStation top-up cards in various denominations to use for charging their personal accounts.
4.Games and Accounts
- No Data Changes: Changing account information such as name, email address, or password is strictly prohibited.
- Game Share Accounts: Accounts are sold as "Game Share," meaning they are shared between multiple parties on different PlayStation consoles (PS4 or PS5), which reduces the cost compared to purchasing the game individually.
- We are not responsible for any disputes between parties sharing a Game Share account, but we guarantee that account credentials will not be changed.
- To protect our account data and customer privacy, any inquiries regarding an account will only be handled through the account used for purchase via Messenger or your WhatsApp number.
- By dealing with us, you accept sharing the account with other customers.
- Responsibility: We are only responsible for protecting the account from credential changes. No complaints outside this scope will be handled.
- Warranty: A warranty is provided on the account for 365 days from the date of purchase, including technical support during this period.
- Any verbal abuse or defamation of the company or any of its employees will result in immediate termination of service.
- In case of violating instructions, attempting to change any account data, or verbally abusing the company or any of its employees, the account will be permanently revoked with no possibility of recovery.
- All digital products are non-refundable and non-exchangeable after the order is completed.
- PlayStation 4 accounts cannot be exchanged, refunded, resold, or transferred to another device.
- PlayStation 5 accounts cannot be exchanged, refunded, resold, or transferred to another device.
- A PS4 account cannot be transferred to a PS5, and vice versa.
- By completing your purchase, you acknowledge and accept this policy in full.
5.Subscriptions and Memberships
Customers may subscribe to our digital services by purchasing subscriptions that grant access to online gameplay.
6.Payments and Refunds
- All payments are processed through the payment methods available on our platform.
- No refunds are possible after the order has been prepared and delivered.
- Refunds are only available if the order has not been prepared or delivered.
- In case of technical issues, please contact customer service for support.
7.Usage Rules
- Using the service for any illegal or unethical purposes is prohibited.
- We reserve the right to cancel and withdraw any order in case of rule violations or service misuse.
- Use of offensive language may result in account closure by Sony. We reserve the right to permanently terminate service in case of any verbal violations.
- We are not responsible for any in-game accounts (e.g., EA account, Microsoft account, Activation account, etc.) if they are suspended by the game's respective company.
- In Game Share, it is understood that there are occasional random campaigns suspending accounts without reason. By dealing with us and agreeing to these terms, you acknowledge full awareness of these random campaigns. We are therefore not responsible for them and do not bear the consequences of such campaigns.
8.Privacy Policy
We are committed to protecting your privacy. Your personal information is not shared with any third party without your consent.
9.Amendments to Terms
We reserve the right to amend these terms at any time without prior notice. Please visit this page regularly to review the latest updates.
10.Contact and Support
If you have any inquiries or issues, you can contact our support team via page messages, email, or WhatsApp. Please note that following up on any complaint may take 3 to 5 business days.